Last Updated: June 12, 2026
Medbills LLC (“Company,” “we,” “our,” or “us”) is fully committed to protecting the privacy and security of your personal and business information. This Privacy Policy details how we collect, use, safeguard, and disclose your information when you visit our website, utilize our platform, or engage with our services.
By accessing or using our website and services, you consent to the practices described in this policy. If you do not agree with these terms, please discontinue use of our website and services.
1. Information We Collect
A. Voluntarily Provided Information
We collect personal and professional data that you directly provide to us when you fill out contact forms, register an account, request a service quote, or communicate with us. This information may include:
- Full name and professional credentials
- Healthcare practice or business name
- Email address and telephone number
- Billing and financial account details
- Specific service preferences, interests, and inquiries
B. Automatically Collected Data
When you navigate our website, we automatically gather certain non-personal and technical information regarding your device and browsing activity. This includes:
- IP address and generalized geographic location
- Browser type, version, and operating system
- Device type and screen resolution
- Referral sources, exit pages, and navigation paths
- Time spent on specific pages and general interaction data collected via cookies or similar tracking tools
2. How We Use Your Information
We utilize the information we collect strictly to maintain, protect, and improve our operations, specifically for the following business purposes:
- Service Delivery: Processing inquiries, onboarding clients, and managing medical billing or credentialing services.
- Customer Support: Resolving technical issues, answering questions, and providing client assistance.
- Operational Analytics: Monitoring website traffic patterns, analyzing user behavior, and optimizing site performance.
- Security & Compliance: Detecting, preventing, and mitigating fraudulent transactions, unauthorized access, or security vulnerabilities.
- Regulatory Compliance: Adhering to legal standards, including industry-specific data protection regulations such as HIPAA.
- Marketing Communications: Sending relevant updates, newsletters, or promotional information regarding our services, where permitted by law.
3. SMS Communication & Marketing Consent
By explicitly providing your phone number through our website communication channels, you consent to receive automated text messages (SMS) from Medbils LLC. These communications may include operational updates, service alerts, billing notifications, and promotional offers relevant to our services.
- Message frequency will vary based on your interactions with us.
- Standard message and data rates may apply.
- Opt-Out: You can stop receiving SMS messages at any time by replying STOP.
- Assistance: Reply HELP for direct support regarding text communications.
Important Note on SMS Privacy: Your consent to receive text messages is completely voluntary and is not a condition of purchase. Medbils LLC strictly prohibits sharing, selling, or renting your telephone numbers or SMS opt-in data with third parties for marketing purposes.
4. Cookies and Digital Tracking
Our website uses cookies and related tracking technologies to elevate your user experience, retain your preferences, and evaluate traffic data.
- Essential Cookies: Mandatory for the core functionalities and security of the website.
- Performance Cookies: Assist us in measuring site speed, error rates, and general platform functionality.
- Functional Cookies: Remember your specific settings and preferences for returning visits.
- Targeting/Marketing Cookies: Used to display relevant digital advertisements based on your browsing interests.
You have the ability to manage or disable cookies through your individual browser settings. Please note that restricting cookies may impact the performance and availability of certain website features.
5. Data Security and Protection
We maintain rigorous administrative, technical, and physical safeguards designed to shield your personal data and Protected Health Information (PHI) from accidental loss, unauthorized access, or exposure. Our security infrastructure includes:
- Strict compliance with HIPAA and relevant healthcare data security standards
- Comprehensive data encryption for information both in transit and at rest
- Routine system audits, vulnerability scanning, and threat monitoring
- Role-based internal access controls to ensure data is only visible to authorized personnel
6. Sharing and Disclosure of Information
We do not sell, trade, or rent your personal or business data to outside entities. We only disclose your information under the following limited circumstances:
- Trusted Service Providers: We may share data with verified third-party vendors who assist us in operating our business (e.g., hosting providers, payment processors), provided they are bound by strict confidentiality agreements.
- Legal Mandates: We will disclose information if required to do so by court orders, subpoenas, or applicable state and federal laws.
- Corporate Transfers: In the event of a merger, acquisition, corporate restructuring, or asset sale, client data may be transferred to the acquiring entity.
- Protection & Safety: When disclosure is necessary to protect the rights, property, or safety of Medbils LLC, our clients, or the public.
Note: The aforementioned sharing exclusions do not apply to SMS opt-in data or text messaging originator consent; this specific information will never be shared with third parties.
7. External Third-Party Links
Our platform may feature links to external websites or applications managed by third parties. Medbils LLC does not control, review, or assume responsibility for the privacy practices or content of these external sites. We advise you to read the privacy statements of any third-party platform you visit.
8. Your Data Rights and Choices
Depending on your jurisdiction, you may hold specific rights regarding the personal information we maintain. These rights generally include:
- The right to request access to and a copy of your personal data.
- The right to correct inaccuracies or incomplete records.
- The right to request the deletion or erasure of your personal details.
- The right to object to or restrict certain data processing activities.
- The right to opt out of promotional marketing lists.
To exercise any of these rights, please submit a formal request to our privacy team using the contact details provided below.
9. Retention of Data
We retain your personal and business data only for the timeframe necessary to fulfill the purposes outlined in this policy, satisfy contractual obligations, resolve disputes, and comply with mandatory financial or healthcare retention laws. Once data is no longer required, it is permanently deleted or securely anonymized.
10. Policy Amendments
Medbils LLC reserves the right to modify or replace this Privacy Policy at any time. Any changes will become immediately effective upon posting the revised policy on this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Details
For any questions, concerns, or requests regarding this Privacy Policy or our data management practices, please contact us via the following channels:
- Email: info@medbillsllc.com
- Phone: +1(614) 380-1500
- Mailing Address: 31 Highfield Dr, Columbus, OH 43214, USA